FAQ

Netherlands: Shipping costs for orders within the Netherlands are €4.95.
Free shipping on orders over €55.

Belgium: Shipping costs for orders within Belgium are €5.95.
Free shipping on orders over €55.

Germany: Shipping costs for orders within Germany are €8.95.

Temporary promotions offering free shipping apply exclusively to addresses in the Netherlands and Belgium.

Please note: due to high demand, delivery times may be longer than usual at present!

Your Zusss package will be shipped within 1-3 business days.

* Please note: unfortunately, we cannot provide any guarantees regarding our postal deliveries. You will always receive an email with a track & trace code as soon as your package leaves Zusss. This allows you to check the current delivery status at any time.

* Please note 2: during holidays, promotions, and launches, DHL, PostNL, and Zusss are busier than usual. Despite the rush, we do everything we can to process and ship your package as quickly as possible. Please note that your package may arrive later than you are used to receiving from us. 

If you are not at home during delivery, the package can be delivered to your neighbors, redelivered the next day, or taken to a pickup point. Check the Track & Trace code to see which option applies.

In many cases, you can choose a different delivery option if the standard delivery time is not convenient. You can check whether this option is available via Track & Trace. For example, you can choose delivery to a safe place around your home or on another day.

At Zusss, it is currently not possible to have an order delivered on a date of your choice.

Has your order not been shipped yet? Then we can change the address. In that case, please contact our customer service department by phone or email as soon as possible.

We deliver orders to the following countries:

• Netherlands
• Belgium
• Germany
  

No, unfortunately that is not possible. You can only order from our webshop. Our system is simple and user-friendly, but if you have any questions about how to order online, please contact our customer service department.

Once an order has been placed, it is immediately forwarded to our external warehouse. This means that orders can no longer be changed or canceled.

After placing multiple orders, they cannot be combined.

If the item is no longer available online at ZUSSS.com, it is indeed sold out. It is possible that a sold-out size may become available again. Leave your email address with the sold-out size and we will send you an email as soon as it is back in stock.

No, unfortunately this is not possible.

Email confirmations may end up in your spam/junk mail folder. If you have not received the email after placing your order and the payment has been completed, please contact our customer service department.

After placing an order, you will receive an order confirmation listing the items you have ordered. You will not receive a separate invoice. If you would like one, please contact our customer service department.

1. Follow the steps on the return form.
2. Go to our Returnista portal and enter your order number and the email address you used to place the order. 
3. You choose which items you want to return
4. You can pay for your return shipment via an IDEAL link. 
5. Return the package to a DHL parcel point. Please ensure that all old shipping labels/stickers have been removed from the packaging.
6. Keep the return receipt in a safe place until we have processed your return shipment. We need the return receipt to start an investigation if your package goes missing.

Not completely satisfied and want to return an item? No problem! Within 30 days after receipt of the order you can return the items without any problems (except giftcards).

Yes, you are responsible for the costs of returning your items. Returns can be made using Returnista, which is easy and affordable. Click here to go to the Returnista portal.

Did you receive a damaged or broken item? Please send an email with your order number and a photo of the damaged item toZUSSS.com. We are happy to help you!

Did you receive an item other than the one you ordered? Please send an email with your order number and a photo of the delivered item toZUSSS.com. We will be happy to resolve the issue for you!

Are there items missing from your order? Send an email with your order number and a description of the missing products toZUSSS.com. We will be happy to resolve the issue for you!

Have you received a damaged item? Email the order number of your order and a photo of the damage toZUSSS.com. We will be happy to help you!

It is not possible to exchange your item for a different size. We recommend that you return your order and place a new order for the different size.

You will receive an email from us as soon as we have processed your return shipment. This will usually be within 15 working days of receipt. If you have chosen Returnista, you will receive an email when your return has been received by us. If applicable, the return amount will be transferred to your bank account or processed via Riverty within approximately 5 working days.

If the completed return forms for all associated orders are included in the return shipment, it is no problem to send everything back in one package. You only need to register one order with Returnista as a return.

Yes, you can also return sale items within 30 days of receipt.

Are you returning an item purchased with a Zusss gift card? Then your giftcard balance will be updated automatically.

No, that is not possible. Because we work with an external warehouse, returns cannot be dropped off at a point of sale or our head office.

Both a giftcard and a discount code are both redeemable in the shopping cart. Above the 'checkout' button you can choose 'enter discount code'.

Do you return a product purchased with a Zusss giftcard? Then your giftcard balance is automatically updated.

- Can only be spent in our webshopZUSSS.com
- Valid up to 2 years after issue.
- Not redeemable for cash.
- Are you returning an item paid for (in part) with a giftcard? Then the amount will be refunded to your giftcard code.

No, the Zusss giftcard can only be spent atZUSSS.com and cannot be redeemed at outlets. Do you have a favorite Zusss outlet nearby? Often our outlets also offer their own giftcard.

• All discount codes are valid until the stated end date.
• Discount codes can only be used once.
• Discount codes cannot be exchanged for cash or added to your balance.
• If you purchase multiple items, the discount will be divided proportionally across the products.
• If you cancel or return an item, the discount on that item will be forfeited.
• Are you returning everything? Then the entire discount will be canceled.
• If stated in the promotional terms and conditions, only one discount code can be used.

You can read the general terms and conditions for Zusss competitions here.

For all washing instructions, please visit our Materials and Care page. Here you can learn about the properties of each material and how to wash and care for your product. Together, we can ensure that you can enjoy your garment for longer.

Yes, our bags are made from polyurethane (PU) and are produced without animal cruelty. PU cannot necessarily be considered sustainable, as the production process involves non-biodegradable substances. Although there are now innovative, more environmentally friendly alternatives such as corn leather or cork, not every brand can use these with a view to guaranteeing customer satisfaction. PU can be distinguished from real leather by looking at the price. The production of real leather is a lot more expensive. PU is also water-resistant, soft, and lighter in weight. You can easily wipe it clean with a damp cloth. For Zusss, the use of PU is currently the most animal-friendly way to produce our bags. Of course, we are constantly looking at the possibilities within our reach to continuously improve and make our production processes more sustainable. Find a vegan leather bag that suits you in the bags category.

Drought and friction can cause clothing to become electrically charged. You may notice this when trying on clothes. When you touch the clothing, you may feel a small shock or crackling sensation. This can be more of a problem in winter than in summer. For example, you may experience static hair in winter. This is because the air in the environment is drier. In addition to dryness, there are also a number of fabrics that charge more quickly. These include polyamide, acrylic, and wool.

Do you suffer from static clothing? We are happy to give you a few easy and handy tips to get rid of static clothing.

• Metal clothes hanger: Just before putting on your favorite new garment, run a wire clothes hanger through the inside of the item to remove static electricity.
• Washing: Add a little vinegar during the wash cycle. Fabric softener also helps prevent static cling.
• Freezer: Do you have half an hour to spare? Then place the item in the freezer.
• Body lotion: Body lotion prevents clothing from sticking to your skin. Apply a generous amount of body lotion to your skin.

Zusss works with various suppliers who are producing in an increasingly sustainable manner. In collaboration with these suppliers, we are taking small steps in the area of sustainability. For example, our suppliers are affiliated with various quality marks and organizations that care for people and the environment during the production process. If you would like to read more about which quality marks our suppliers are affiliated with and what they stand for, please read the article sustainable quality marks and organizations.

Zusss offers a diverse and extensive range of fashion and lifestyle products. We utilize a variety of materials and collaborate with different suppliers from various countries. We regularly sit down with our suppliers to explore sustainable product and material choices. We are constantly working to improve production processes and make conscious choices about products, materials, packaging, and countries of production. To leave a positive footprint, we take good care of each other and the world around us. If you would like to know more about the choices we have made and will make, please read our article sustainable choices.

Zusss works with various suppliers who are producing in an increasingly sustainable manner. In collaboration with these suppliers, we are taking small steps in the area of sustainability. For example, our suppliers are affiliated with various quality marks and organizations that care for people and the environment during the production process. If you would like to read more about which quality marks our suppliers are affiliated with and what they stand for, please read the article sustainable quality marks and organizations.

We regularly distribute printed material to share our new collection, campaigns, or additional ambiance with you. Occasionally, errors may occur. All information, prices, and texts are therefore subject to printing and/or typesetting errors.