Privacy & cookie policy

When you place an order with Zusss, of course you want your data to remain private. A fair comment if you ask us. We therefore make every effort to carefully process and secure this data.

Identity and contact information

Zusss B.V.
Klompenmakerstraat 11
2984 BB Ridderkerk
info@zusss.nl
078-6459138

What data do I leave behind?

When you place an order, there is an agreement. In doing so, we ask you for the following information:

  • your name;
  • (billing) address;
  • email address;
  • and your payment information.

We use this data in processing the order you placed, providing service, warranty, personalized marketing campaigns and performing sales analysis. Later mentioned in this statement. The data you enter is protected by Secure Socket Layer (SSL) technology. This technology makes your data unreadable to third parties. Tip! You can recognize this technology by the padlock in your web browser or by the "s" after "http".

Under what bases and for what purposes are these personal data collected?

In the performance of our agreement:

  • additional order
  • upon delivery
  • upon return
  • to email/subscribe you if necessary for the performance of the agreement
  • when contacting our customer service

Only with your consent will your data be used for:

  • creating/registering a Zusss account
  • provide you with information in my Zusss account
  • dispatch of our newsletters, mailings and other advertising via e-mail or postal mail
  • advertising via social media or advertising (upon acceptance of the marketing cookies)
  • remembering your preferences in order to provide you with appropriate advice, using your IP address
  • improvement of our services
  • Inform about changes in legislation and services.

Legal obligation

  • If Zusss is required to do so by law, for example in the case of fraud;
  • due to legal retention obligations.

Retention period

We will not retain your data longer than is strictly necessary to fulfill the purposes for which your data is collected. To the extent an administrative and/or legal obligation to retain data applies, we will retain your data for that period.

Communications

Questions may always
When you send Zusss an e-mail or other message, these are included in our e-mail archive and stored in accordance with the legal retention obligation. Sometimes we ask for your personal data which are relevant to the situation at hand. This enables us to answer your question and carry out any additional processes.

Stay informed
In addition to the information listed on our website, we may notify you as a customer of new items/collections, offers, promotions or other information through three channels. These three channels are as follows: by email, by social media or by mail. You will not be notified by mail or email without your consent.

Curious
For those customers who like to be the first to know about new items, offers, promotions and/or other information, we offer a newsletter. Every newsletter has a link to unsubscribe. Without your permission you will not receive newsletters from Zusss.

For customers who like to be informed about their order and get through the ordering process faster, we offer a "my account" environment where your data is stored. Without your consent, your data will not be stored in the "my account" environment.

Data sharing

Zusss does not sell your data to third parties. We share your data only if necessary for:

  • The performance of our agreement with you as a customer;
  • improve your shopping experience;
  • Send a newsletter (only if you are subscribed to our newsletter);
  • evaluate our products and/or service;
  • or to comply with legal obligation.

We use a third party for logistics partners, marketing services, payment partners or IT service providers. We have strict agreements with them to ensure privacy rules here as well. If we share personal data with third parties, this is always preceded by a processing agreement. In doing so, we take into account an appropriate level of security in which the confidentiality of your data is guaranteed.

View, modify, delete

Should you have any questions or concerns regarding your personal data, you always have the right to ask us which of your personal data is stored in our databases and for what purpose. If you believe that these personal data are no longer correct or complete, you can ask us to supplement, correct or delete your personal data. You can call (078-6459138) or e-mail (info@zusss.nl).

Withdrawal of consent

To the extent that we have collected your data on the basis of consent granted by you, you have the right to withdraw the consent you have granted. This does not affect the lawfulness of processing based on your consent before the time of withdrawal.

Safety first

Zusss takes the protection of your data seriously and takes appropriate (security) measures, both organizational and technical, to prevent abuse, loss, unwanted disclosure and unauthorized modification of and / or unauthorized access to your personal data. These include access security, password policy, encryption by means of SSL certificate, data minimization, etc. If you have the impression that your data is not properly secured or that there are indications of misuse, please contact us. We are of course happy to help you, but you also have the right at any time to file a complaint with the supervisory authority (Autoriteit Persoonsgegevens).

Links

This privacy statement does not apply to other websites linked to zusss.nl by backlinks. We cannot guarantee that other parties will handle your personal data in a reliable manner. Zusss.nl itself may also contain links to other websites and/or services. Zusss is not responsible for the content of these websites or for the privacy protection on these websites. We therefore advise you to always read the privacy statement of the website concerned.

Change privacy statement

We may amend and/or supplement this privacy statement. Therefore, please check this privacy statement regularly so that you are aware of any changes. This privacy policy was last modified on December 14, 2020.

Cookie Policy

What is a cookie?

Normally, a cookie reminds us of a crunchy treat with chocolate chips. In this case, we are talking about simple text files that are stored in the memory of your computer or mobile device when you visit the Zusss website.

Why do we use cookies?

Have you been browsing our website, placed a nice Zusss item in your shopping basket, and then your child just calls your name....? When you return to the website, your basket is empty again. Recognizable, but with cookies this can be prevented. We use cookies to carefully save your preferences such as the items you have placed in your shopping cart or information you have included in an order form. So we make browsing through Zusss products even easier!

What cookies do we use?

We distinguish between functional cookies and tracking cookies. The functional cookies ensure that our website works optimally during your visit. This means that your items in your shopping basket are remembered, you have the option of saving your login details, and your browser settings are saved so that you can view the website optimally per device.

Tracking cookies allow us to make your experience on the Zusss website even better in the future. By using Google Analytics to collect data on how our visitors experience the website, we can make improvements and make the website even more user friendly.

Would you rather not receive cookies?

You can! You can set your browser not to receive cookies. Please note that this will make our website less user-friendly. How to disable or delete cookies is explained here:

Web Statistics

To optimize the use of our website, we use product information, sales figures and web behavior. To gain insight into this information, we use the following tools:

If you use our website you agree to cookies and your data will be stored unless you choose to disable them through settings.

Google Analytics

This tool is used to track our visitors to zusss.nl. Our Google account is set up privacy friendly, so they do not share data with third parties and no traceable personal data is stored.

Hotjar & VWO

These tools allow us to analyze how our visitors use zusss.nl. By providing this insight, we can continually optimize the shopping process for our visitors.

Personalization tool

In addition to the above tools for analyzing our web statistics, we also use a personalization tool. This tool ensures that we can give you a shopping experience that only suits you.

Remarketing

Come across a Zusss item somewhere else online while you've just been on zusss.nl? You can! To show you again that one item that makes you so happy, we use remarketing. Because. When in doubt, sometimes you just have to do it!

With all these Tools we have entered into a processor agreement ourselves or through our development partner. If you would like more information about Google's privacy policy, please take a look at Google's privacy policy, or the privacy policy of Google Analytics. You can also use the opt-out arrangement to exclude your browser from storing Google analytics data.