When you place an order with Zusss, you naturally want your details to remain private. A fair point, if you ask us. We therefore do everything we can to process and secure this information carefully.
Identity and contact details
Zusss B.V.
Klompenmakerstraat 11
2984 BB Ridderkerk
infoZUSSS.com
078-6459138
What information do I leave behind?
When you place an order, an agreement is formed. We ask you to provide the following information:
- your name;
- (billing) address;
- email address;
- and your payment details.
We use this information to process your order, provide service, warranty, personalized marketing campaigns, and perform sales analyses. Mentioned later in this statement. The data you enter is protected by Secure Socket Layer (SSL) technology. This technology makes your data unreadable to third parties. Tip! You can recognize this technology by the padlock in your web browser or by the "s" after "http".
On what basis and for what purposes is this personal data collected?
In the performance of our agreement:
- when ordering
- upon delivery
- upon return
- to be able to email/write to you if this is necessary for the execution of the agreement
- when contacting our customer service department
Only with your consent will your data be used for:
- creating/registering a Zusss account
- provide you with information in my Zusss account
- sending our newsletters, mailings, and other advertising communications via email or post
- advertising messages via social media or advertising (if marketing cookies are accepted)
- remembering your preferences in order to provide you with appropriate advice, using your IP address
- improvement of our services
- inform about changes in legislation and services.
Legal obligation
- if Zusss is legally obliged to do so, for example in the event of fraud;
- in connection with statutory retention obligations.
Retention period
We will not retain your data for longer than is strictly necessary to achieve the purposes for which your data is collected. Insofar as there is an administrative and/or legal retention obligation, we will retain your data for that period.
Communication
You can always ask questions at
. When you send Zusss an email or other message, it will be included in our email archive and stored in accordance with the legal retention obligation. Sometimes we ask for your personal data that is relevant to the situation in question. This enables us to answer your question and carry out any additional processes.
Stay informed
In addition to the information provided on our website, we can inform you as a customer about new items/collections, offers, promotions, or other information via three channels. These three channels are as follows: by email, via social media, or by post. You will not be informed by post or email without your consent.
Curious?
For customers who would like to be the first to know about new items, offers, promotions, and/or other information, we offer a newsletter. Each newsletter includes a link that allows you to unsubscribe. You will not receive any newsletters from Zusss without your consent.
For customers who like to stay informed about their order and want to speed up the ordering process, we offer a "my account" environment where your details are stored. Your details will not be stored in the "my account" environment without your consent.
Sharing data
Zusss does not sell your data to third parties. We only share your data if this is necessary for:
- the performance of our agreement with you as a customer;
- improve your shopping experience;
- send you a newsletter (only if you have subscribed to our newsletter);
- evaluate our products and/or services;
- or to comply with a legal obligation.
We use third parties for logistics partners, marketing services, payment partners, or IT service providers. We have strict agreements with them to ensure that privacy rules are also upheld in this regard. If we share personal data with third parties, this is always preceded by a processing agreement. In doing so, we take into account an appropriate level of security, in which the confidentiality of your data is guaranteed.
View, edit, delete
If you have any questions or concerns about your personal data, you always have the right to ask us what personal data we have stored in our databases and for what purpose. If you believe that this personal data is no longer accurate or complete, you can request us to supplement, correct, or delete your personal data. You can call us (078-6459138) or email us (infoZUSSS.com).
Withdraw consent
Insofar as we have collected your data on the basis of your consent, you have the right to withdraw your consent. This does not affect the lawfulness of the processing based on your consent prior to its withdrawal.
Safety comes first
Zusss takes the protection of your data seriously and takes appropriate (security) measures, both organizational and technical, to prevent misuse, loss, unwanted disclosure, and unauthorized modification of and/or unauthorized access to your personal data. This includes access security, password policy, encryption using SSL certificates, data minimization, etc. If you feel that your data is not properly secured or there are indications of misuse, please contact us. We will of course be happy to help you, but you also have the right to lodge a complaint with the supervisory authority (Autoriteit Persoonsgegevens) at any time.
Link
This privacy statement does not apply to other websites ZUSSS.com to ZUSSS.com via backlinks. We cannot guarantee that other parties will handle your personal data in a reliable manner. ZUSSS.com also contain links to other websites and/or services. Zusss is not responsible for the content of these websites or for the privacy protection on these websites. We therefore advise you to always read the privacy statement of the website in question.
Change to privacy statement
We may amend and/or supplement this privacy statement. Please consult this privacy statement regularly so that you are aware of any changes. This privacy policy was last amended on December 14, 2020.
Cookie Policy
What is a cookie?
Normally, a cookie reminds us of a crispy treat with chocolate chips. In this case, we are talking about simple text files that are stored in the memory of your computer or mobile device when you visit the Zusss website.
Why do we use cookies?
Have you been browsing our website, added a nice Zusss item to your shopping cart, and then your child calls your name...? When you return to the website, your shopping cart is empty again. We know this happens, but cookies can prevent it. We use cookies to carefully store your preferences, such as the items you have placed in your shopping cart or information you have entered on an order form. This makes browsing through Zusss products even easier!
What cookies do we use?
We distinguish between functional cookies and tracking cookies. Functional cookies ensure that our website works optimally during your visit. This means that items in your shopping cart are remembered, you have the option to save your login details, and your browser settings are saved so that you can view the website optimally on each device.
Tracking cookies enable us to improve your experience on the Zusss website in the future. By collecting data about how our visitors experience the website through Google Analytics, we can make improvements and make the website even more user-friendly.
Would you prefer not to receive cookies?
Yes, you can! You can set your browser to refuse cookies. Please note that this will make our website less user-friendly. How to disable or delete cookies is explained here:
Web statistics
To optimize the use of our website, we utilize product information, sales figures, and web behavior. To gain insight into this information, we utilize the following tools:
By using our website, you agree to the use of cookies and your data will be stored, unless you choose to disable them via your settings.
Google Analytics
This tool is used to ZUSSS.com visitors to ZUSSS.com . Our Google account is set up to be privacy-friendly, meaning that no data is shared with third parties and no traceable personal data is stored.
Hotjar & VWO
These tools enable us to analyze how our visitors use ZUSSS.com. By gaining insight into this, we can continuously optimize the shopping process for our visitors.
Personalization tool
In addition to the above tools for analyzing our web statistics, we also use a personalization tool. This tool ensures that we can provide you with a shopping experience that is tailored to your individual needs.
Remarketing
Come across a Zusss item somewhere else online when ZUSSS.com just ZUSSS.com on ZUSSS.com ? It's possible! We use remarketing to show you that one item that makes you so happy again. Because... when in doubt, sometimes you just have to go for it!
We have entered into a processing agreement with all of these tools, either ourselves or through our development partner. If you would like more information about Google's privacy policy, please take a look at Google's privacy policy or the privacy policy of Google Analytics. You can also use the opt-out scheme to prevent your browser from storing Google Analytics data.
