Returning

How can I return my order?
  1. Follow the steps on the return form
  2. You go to our Returnista portal and enter your order number and email address where you placed the order. 
  3. You choose which items you want to return and with which shipping party.  
  4. Through an IDEAL link, you pay for your return. 
  5. Return the return to your chosen shipping party. Make sure all old shipping labels/shipping stickers are removed from the package.
  6. Please keep the return receipt until we have processed your return. We need the return slip to initiate an investigation if your package goes missing. We need the return slip to initiate an investigation if your package goes missing.
What is the return period?

Not completely satisfied and want to return an item? No problem! Within 30 days after receipt of the order you can return the items without any problems (except gift certificates).

Are the return costs at your own expense?

The cost of returning your return is at your own expense. If you go with Returnista, you will be the cheapest. Returns can be made with Returnista or by your own chosen shipping party.

What can I do if I have received a broken item?

Did you receive a damaged or broken item? Please email your order number and a photo of the damaged item to info@zusss.nl. We'll be happy to help you out!

What can I do if I received the wrong item?

Did you receive a different item than ordered? Please send an e-mail with your order number and a picture of the delivered item to info@zusss.nl. We will be happy to resolve it for you!

My order was not delivered complete, now what?

Are any items missing from your order? Please send an e-mail with your order number and a description of the missing products to info@zusss.nl. We will gladly solve it for you!

Did you receive a damaged item? Mail the order number of your order and a picture of the damage to info@zusss.nl. We are happy to help you!

Can I exchange an item for a different size?

It is not possible to exchange your item for another size. We advise you to return your order and place a new order for the other size.

Within what time frame will my return be processed?

You will receive an email from us as soon as we have processed your return. This will usually be within 10 working days of receipt. If you have opted for Returnista, you will receive an interim email when we have received your return. If applicable, the return amount will be transferred to your bank account or processed through Riverty within approximately 5 business days.

Can I return multiple orders in one bag/box?

If the completed return forms of all associated orders are present in the return shipment, there is no problem returning everything in one package. You only need to register one order with Returnista as a return.

Can I return sale items?

Yes, you may also return sale items within 30 days of receipt.

What happens to my gift card balance when I return my item?

Are you returning an item purchased with a Zusss gift card? Then your gift certificate balance will be updated automatically.

Can I also drop off my return shipment at a point of sale or at your headquarters in Ridderkerk?

No, this is not possible. Because we work with an external warehouse, returns cannot be dropped off at a point of sale or our main office.

Shop clothing

Shop clothing

With the ladies clothing of Zusss you shine from ear to ear. From beautiful tops and fine cardigans, to beautiful dresses and warm scarves.

Discover
Shop living

Shop living

Cozy home accessories can make a house your home. Light the candles nicely, plop down on the couch and enjoy!

Discover