Returns
How can I return my order?
- Follow the steps on the return form.
- Go to our Returnista portal and enter your order number and the email address you used to place the order.
- You choose which items you want to return and which shipping company to use.
- You can pay for your return shipment via an IDEAL link.
- Return the item to your chosen shipping company. Please ensure that all old shipping labels/stickers have been removed from the packaging.
- Keep the return receipt in a safe place until we have processed your return shipment. We need the return receipt to start an investigation if your package goes missing. We need the return receipt to start an investigation if your package goes missing.
What is the return period?
Not completely satisfied and want to return an item? No problem! Within 30 days after receipt of the order you can return the items without any problems (except giftcards).
Are the return shipping costs at my expense?
The costs for returning your return are at your own expense. If you choose Returnista, you will get the best deal. Returns can be made with Returnista or by a shipping company of your choice.
What can I do if I have received a damaged item?
Did you receive a damaged or broken item? Please send an email with your order number and a photo of the damaged item toZUSSS.com. We are happy to help you!
What can I do if I have received the wrong item?
Did you receive an item other than the one you ordered? Please send an email with your order number and a photo of the delivered item toZUSSS.com. We will be happy to resolve the issue for you!
My order has not been delivered in full. What should I do?
Are there items missing from your order? Send an email with your order number and a description of the missing products toZUSSS.com. We will be happy to resolve the issue for you!
Have you received a damaged item? Email the order number of your order and a photo of the damage toZUSSS.com. We will be happy to help you!
Can I exchange an item for a different size?
It is not possible to exchange your item for a different size. We recommend that you return your order and place a new order for the different size.
How long will it take for my return to be processed?
You will receive an email from us as soon as we have processed your return shipment. This will usually be within 15 working days of receipt. If you have chosen Returnista, you will receive an email when your return has been received by us. If applicable, the return amount will be transferred to your bank account or processed via Riverty within approximately 5 working days.
Can I return multiple orders in one bag/box?
If the completed return forms for all associated orders are included in the return shipment, it is no problem to send everything back in one package. You only need to register one order with Returnista as a return.
Can I return sale items?
Yes, you can also return sale items within 30 days of receipt.
What happens to the balance on my gift card when I return my item?
Are you returning an item purchased with a Zusss gift card? Then your giftcard balance will be updated automatically.
Can I also drop off my return shipment at a point of sale or at your head office in Ridderkerk?
No, that is not possible. Because we work with an external warehouse, returns cannot be dropped off at a point of sale or our head office.
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